Service Delivery

• All consulting services are delivered remotely via video conference, phone, or email unless otherwise specified in the service agreement
• Initial consultation meetings will be scheduled within 5 business days of payment confirmation
• Specific delivery timeframes for project work will be outlined in individual service agreements

Cancellation Policy

• Clients may cancel scheduled consulting sessions with at least 24 hours notice for a full refund
• Cancellations with less than 24 hours notice may be subject to a 50% cancellation fee
• For ongoing service agreements, clients must provide 30 days written notice for cancellation

Refund Policy

• Full refunds are available if requested before the initial consultation
• After services have begun, refunds will be prorated based on work completed
• No refunds will be issued for completed consulting sessions or delivered work products
• Refund requests must be submitted in writing via email

Payment Terms

• Full payment is required at the time of booking for single consulting sessions
• For ongoing service agreements, payment terms will be specified in the service contract
• All fees are charged in USD and processed through Stripe's secure payment system

 Service Guarantee

• We are committed to delivering high-quality professional consulting services
• If clients are unsatisfied with our services, we will work to address their concerns through additional consultation or service adjustment
• All work is performed in accordance with industry best practices and professional standards

For questions about this policy or our services, please contact us via the Contact page.

Last updated: November 5, 2024