General Terms (All Services)

• All fees are charged in USD and processed through Stripe.
• Advice and consulting provide general business guidance based on the information you share. They do not constitute legal, tax, or financial advice, and specific results are not guaranteed.

Async Advice (Paid Written Q&A)

What's included

• Three rounds of written questions and answers. Each round consists of one message from you on a single topic and one written response from Karina. Additional messages, including follow-up questions, count as separate rounds.
• Communication is written only, with no calls or meetings.

How it works

• After payment, send your first message through LinkedIn, including the name or email used at checkout.
• Responses are provided within five business days of receiving each message.
• All three rounds must be used within 30 days of payment. Unused rounds expire after that period.

Payment and refunds

• Full payment is required upfront.
• All payments are final and non-refundable, including unused or expired rounds, except where otherwise required by law.

Consulting Sessions and Service Agreements

Delivery

• Consulting services are delivered remotely via video, phone, or email, as specified in the applicable service agreement.
• Initial consultation meetings will be scheduled within five business days of payment confirmation.
• Project delivery timeframes will be outlined in individual service agreements.

Payment

• Full payment is required at booking for individual consulting sessions.
• Payment terms for ongoing engagements are specified in the applicable service agreement.

Cancellation

• Scheduled consulting sessions may be canceled with at least 24 hours' notice for a full refund.
• Cancellations with less than 24 hours' notice may be subject to a 50% cancellation fee.
• Ongoing service agreements require 30 days' written notice for cancellation, unless otherwise specified in the agreement.

Refunds

• Refunds for scheduled consulting sessions are governed by the cancellation policy above.
• For project-based engagements, refunds after work has begun will be prorated based on work completed, unless otherwise specified in the service agreement.
• No refunds will be issued for completed consulting sessions or delivered work.
• Refund requests must be submitted in writing via email.

Satisfaction

• If you are dissatisfied with our consulting services, we will work to address your concerns through additional consultation or appropriate service adjustments.

For questions about this policy or our services, please contact us via the Contact page.

Last updated: October 18, 2026